In December 2021, HMRC will be running a trial of reducing the hours on some of their telephone services so that they can dedicate the time to work post that has built up over the past year.
To test the approach, HMRC will close their VAT and Corporation Tax phone lines (with the exception of the bereavement line) on 3rd, 10th and 17th December 2021
As with any trial, they will be keeping a close eye on their progress, responding to any issues as they go. Towards the end of December, they’ll take a view on what to do next and update us in the first week of January.
